returns policy.
Returns Policy – Gowland Motor Cycles
At Gowland Motor Cycles, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
1. Returns Eligibility
You may return most items within 30 days of delivery provided that:
The item is unused, unworn, and in original condition
All original packaging, tags, and accessories are included
You have proof of purchase (order confirmation or receipt)
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items are non-refundable unless faulty:
Electrical components (unless defective)
Special order or custom-made parts
Clearance or sale items (unless faulty)
Used or installed motorcycle parts
3. Faulty or Damaged Items
If your item arrives faulty or damaged:
Contact us within 7 days of delivery
Provide photos and a description of the issue
We will offer a replacement, repair, or full refund where appropriate.
4. How to Return an Item
To initiate a return:
Email us at [your email address] with your order number and reason for return
Wait for return approval and instructions
Securely package the item and send it to the provided address
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
5. Refunds
Once your return is received and inspected:
We will notify you of the outcome
Approved refunds will be processed within 5–10 business days
Refunds will be issued to the original payment method
Shipping costs are non-refundable unless the return is due to our error.
6. Exchanges
We only replace items if they are:
Defective
Damaged
Incorrectly supplied
If you need a different size or product, please place a new order.
7. Late or Missing Refunds
If you haven’t received your refund:
Check your bank account again
Contact your payment provider
Then contact us if the issue persists
8. Contact Us
For any questions about returns:
Email: [your email address]
Phone: [your phone number]
If you want, I can tailor this specifically for:
UK consumer law compliance
Motorcycle parts vs clothing differences
A more strict or more customer-friendly policy
Adding warranty terms or fitting liability disclaimers
Just tell me 👍
specificall for motorcycle parts and clothing
Here’s a tailored returns policy specifically for motorcycle parts and clothing for your Gowland Motor Cycles online shop, with clearer distinctions and practical protections:
Returns Policy – Gowland Motor Cycles
(Motorcycle Parts & Clothing)
At Gowland Motor Cycles, we aim to supply high-quality motorcycle parts and riding gear. Please read our returns policy carefully, as conditions differ between motorcycle parts and clothing/gear.
1. Your Right to Return (UK Distance Selling Regulations)
Under UK law, you have the right to cancel your order within 14 days of receiving it, and a further 14 days to return the goods.
To be eligible:
Items must be unused and in original condition
Items must be in original packaging with all tags/manuals
Proof of purchase is required
2. Motorcycle Parts – Returns
Due to the nature of mechanical components, additional conditions apply:
Eligible for Return
Unused and uninstalled parts
Parts still in original packaging
Items not fitted, modified, or damaged during attempted installation
Non-Returnable (unless faulty)
Installed or used parts
Electrical components (e.g. ECUs, sensors, wiring units)
Special order or custom parts
Items damaged due to incorrect fitting
⚠️ Important: We strongly recommend confirming compatibility before purchase. We cannot accept returns for parts damaged during fitting or incorrect installation.
3. Motorcycle Clothing & Gear – Returns
We accept returns on clothing and gear to help ensure proper fit and comfort.
Eligible for Return
Items tried on but not worn outside
Clean, unused, and undamaged items
All original tags and packaging intact
Non-Returnable (unless faulty)
Worn or used clothing
Items with odours (e.g. fuel, smoke, deodorant)
Safety items where hygiene seals are removed (e.g. balaclavas, base layers)
4. Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item:
Contact us within 7 days of delivery
Provide photos and details
We will offer:
Replacement
Repair
Full refund (including postage where applicable)
5. How to Return an Item
To request a return:
Email [your email address] with your order number
State whether the item is a part or clothing item and reason for return
Wait for return approval and instructions
Returns sent without prior approval may be refused.
6. Return Shipping
Customers are responsible for return postage unless the item is faulty or incorrect
We recommend using a tracked service
We are not responsible for items lost in return transit
7. Refunds
Once your return is received and inspected:
Refunds are processed within 5–10 working days
Refunds are issued to the original payment method
Original shipping costs are non-refundable unless the return is due to our error
We may reduce the refund if the item shows signs of use beyond reasonable inspection.
8. Exchanges
We do not offer direct exchanges.
For clothing sizing issues:
Please return the item for a refund
Place a new order for the correct size
9. Contact
For returns and support:
Email: [your email address]
Phone: [your phone number]
Optional Add-On (Recommended for your niche)
You may want to include a short disclaimer like:
Gowland Motor Cycles is not liable for damage or injury resulting from incorrect installation of parts. If unsure, always consult a qualified motorcycle technician.